Our team is always willing to help you troubleshoot your system, please follow this guide to setup our Remote Support application on your device.

  1. If you have not already, please refer to our Arrowhead Troubleshooting Documentation before requesting remote support.

  2. Click the below URL to begin the installation of our remote support application

    https://get.anydesk.com/Jp1bxeb0/UniformSierraAerospace_RemoteSupport.exe

  3. Once downloaded, you will see an application in your File Explorer, under downloads called “UniformSierraAerospace_RemoteSupport.exe”. Run this program, and the software will begin, you should see a pop up with a unique ID number associated with the controller. Make a note of this ID number.

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  1. Once you’ve gotten to this step, please reach out to [email protected] to schedule a support session. Along with this email, please attached the “Your Address” as is read in the pop up.

What to Expect from the Support Session

  1. Our Customer Success Technicians will ask a few questions before meeting to get a better sense of what the issue your experiencing is.
  2. Once our team meets with you virtually, we will request access to the controller, the controller must be powered on, connected to the aircraft, and connected to a wi-fi network.
    1. If the issue you’re experiencing is related to the aircraft connecting to the controller, we can still support remotely but may have more limited options for support.
  3. You DO NOT need to be present at all times during this hour, only for the beginning five or so minutes to issue permission to access the computer through our app. Once our technician requests access to the computer a few notifactions will pop up:
    1. Allow Anydesk to make changes to the device
    2. Allow Anydesk to connect to local networks
    3. Allow (Technician Name) to Access this computer
    4. Please approve ALL of these notifications
  4. The session will take about an hour, in which our technician will diagnose the issue, and release a fix directly onto your system, or notify you that the aircraft will need to be shipped back to our office.
  5. Once our work is complete, we will disconnect from the controller and notify you via email what next steps will be.